Privacy Policy

GEMZWALA (“GEMZWALA“, “we“, “us“, “our“) is a handcrafted semi-precious stone bracelet and jaap mala brand, operated by GEMZWALA, a partnership firm (GSTIN 05ABEFG8874D1ZA), having its registered address at 2-1, Ground Floor, GMS Road, Near Reliance Market, Mohit Vihar, Dehradun, Uttarakhand – 248001.

This Privacy Policy applies to information collected through gemzwala.com (the “Site”), through orders placed by phone, WhatsApp, Instagram or Facebook, and through any other channel where this Policy is linked or referenced.

We are committed to handling your personal data responsibly under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and in line with the principles of the Digital Personal Data Protection Act, 2023.

2. Information we collect

Information you give us

Category- Name, phone number, email address, shipping address, billing address

Order details- Products purchased, order value, payment method chosen (Prepaid via Razorpay or Cash on Delivery)

Payment information- We do not store your card, UPI or netbanking credentials. Payments are processed directly by our payment partner, Razorpay, an RBI-authorised payment aggregator. We only receive confirmation of payment status and a transaction reference.

Communications- Messages you send us via the contact form, email, WhatsApp, Instagram or Facebook, including any images or videos shared for order support or replacement requests (e.g. unboxing videos)

When you browse the Site, we (and tools we use, such as analytics providers) may automatically collect your IP address, browser type, device information, pages viewed, and referring website, generally through cookies and similar technologies. See Section 6.

3. How we use your information

• To process, confirm, and fulfil your orders, including Cash on Delivery verification
• To arrange shipping and share delivery/tracking updates
• To communicate with you about your order, replacement requests, or support queries
• To send order confirmations, invoices, and service updates
• To improve the Site, our products, and customer experience
• To detect and prevent fraud, abuse, or misuse of Cash on Delivery
• To send promotional offers or updates, where you have opted in — you may opt out at any time
• To comply with applicable law, including tax, accounting, and consumer protection requirements

4. Why we’re allowed to use it

We process your personal data because it is necessary to fulfil the order/contract you enter into with us, because you have given consent (for example, for marketing communications), or because we are required to by law (for example, retaining invoices for tax purposes).

5. Who we share it with

We do not sell your personal information. We share it only where necessary to run our business:

• Payment processing: Razorpay, to process prepaid transactions securely
• Logistics & courier partners: to deliver your order and enable Cash on Delivery collection
• Website & IT service providers: hosting, site maintenance, and analytics providers who process data on our behalf
• Legal & regulatory authorities: where required by law, court order, or to protect our legal rights

Each of these parties is only given the information needed to perform their function and is expected to keep it confidential.

6. Cookies & tracking

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the Site (for example, via analytics tools). You can control or disable cookies through your browser settings; doing so may affect how parts of the Site function, such as the shopping cart.

7. How we protect your data

We use reasonable technical and organizational security practices — consistent with the standards prescribed under the IT Rules, 2011 — to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain order and transaction information for as long as needed to fulfil the purposes described in this Policy, including to meet accounting, tax, and consumer protection record-keeping requirements, after which it is deleted or anonymised, unless a longer retention period is required by law.

9.Your rights

10. Children’s privacy

The Site is intended for use by adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Grievance Officer

In accordance with the Information Technology Act, 2000, the rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:

Name: [Kamal Khetrapal]
Designation: [Designation]
Email: [care@gemzwala.com]
Address: [2-1, Ground Floor, GMS Road, Near Reliance Market, Mohit Vihar, Dehradun, Uttarakhand – 248001]
Working hours: Monday–Saturday, [hours]

We will acknowledge your complaint within 48 hours and resolve it within one month of receipt, in line with applicable timelines.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the updated Policy.

13. Contact us

For any questions about this Privacy Policy or how we handle your data, write to us: